Power dials a ratio you chose
Three lines, two agents
Place
Several calls go out per
free agent.
Dialer
Live
Two people answer.
Caller
One
Only one agent is free.
Agent
Drop
The extra live answer is
an abandon.
Caller
Brake
The abandon monitor
pulls the ratio down.
Dialer
Cap
The cap is a campaign
default with a warning
Admin
You set the ratio. The abandon monitor is the brake.
Sources and go deeper
Dialer product page
.
vendor
. last checked 2026-10.
Outbound product page
.
vendor
. last checked 2026-10.
Default campaign settings
.
vendor
. last checked 2026-10.