The tab is named backwards on inbound
Attach the same group twice
Group
Support exists and has
members.
Admin
Out
The outbound campaign
uses Skills.
Campaign
In
The inbound campaign
uses Outbound Skills.
Campaign
Wrong
Using Skills on inbound
leaves the queue empty.
Campaign
Ready
Ready does not fix the
wrong tab.
Agent
Retest
A test call hits a
member.
Admin
Read the words on the screen.
Sources and go deeper
Skill groups
.
vendor
. last checked 2026-10.
RFC 3261, SIP: Session Initiation Protocol
.
rfc
. last checked 2026-10.