The agent should not need a second login
Time off
Request
Time off is requested in
Plus.
Agent
Approve
The schedule changes.
WEM
See
Tomorrow's count drops.
Dialer
Eval
An evaluation opens in
the same desktop.
Agent
Same
A connector can show the
same actions.
CRM
Gap
A second URL means the
connector is unused.
Admin
Then the schedule has to be real.
Sources and go deeper
Agent Desktop
.
vendor
. last checked 2026-10.
Workforce engagement management
.
vendor
. last checked 2026-10.
confirm
. Bidding rules are suite-specific and were not copied from a manual. last checked 2026-10.