The adapter family
Pick the integration
Known
The CRM is one of the
named products.
CRM
Adapter
The matching Plus
adapter is the first
Five9
Other
Anything else starts
with the CRM SDK.
CRM
Pop
A web connector can open
a URL.
Five9
WSS
The proxy must pass
Secure WebSocket.
Five9
Say
The design names
adapter, SDK, or
Admin
From the technical requirements list.
Sources and go deeper
Web adapter requirements
.
vendor
. last checked 2026-10.
Agent Desktop
.
vendor
. last checked 2026-10.
APIs and SDKs
.
vendor
. last checked 2026-10.
Technical requirements PDF
.
vendor
. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
RFC 6455, The WebSocket Protocol
.
rfc
. last checked 2026-10.