CSQs, skills, and the partition you will not find

An agent never gets the queueCSQThe old queue name iswritten down.UCCXSkillA skill group with thesame job is created.Five9UserThe agent is on thatskill.Five9DomainThe user is in the rightdomain.BoundaryNo CSSNobody hunts for acalling search space.BoundaryAttributesPrecision attributes areredesigned, not pasted.Admin

Left side is Cisco vocabulary. Right side is what you configure.

Sources and go deeper