AI agents are a handoff with a name
The bot keeps the caller
Region
The Studio region
matches the domain.
Task
VCC
The task key is in VCC.
Key
Module
IVA Transfer or Skill
Transfer exists.
Exit
Skill
The destination skill
has people.
Exit
Test
A GenAI prompt was
tested before
Prompt
Model
No model name is
invented.
Prompt
Cite the handoff you mean.
Sources and go deeper
Five9 Engage
.
vendor
. last checked 2026-10.
GenAI Studio
.
vendor
. last checked 2026-10.
Agent Desktop
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.
confirm
. GenAI Studio's product page describes an engine-agnostic studio and names Agent Assist summaries as an initial consumer. It does not name a default model for this lab to repeat. last checked 2026-10.