The domain is the tenant · Learn it in 5 minutes

Foundations and the domain · foundation · 12 min full read

You sign into one domain. Skill groups, users, lists, prompts, scripts, and campaigns live there. Another domain does not inherit them.

State the domain boundary
Say which roles join a skill group

Five9 does not use CUCM-style partitions and calling search spaces. If you are coming from Unified Communications Manager, do not look for a partition table. Look for the domain, then skills and campaigns. That mapping is a teaching bridge, not a vendor migration wizard.

Sources and go deeper

Planning your implementation. vendor. last checked 2026-10.
Skill groups. vendor. last checked 2026-10.
confirm. This lesson's CUCM comparison is a teaching map. Five9 does not publish it as a migration product. last checked 2026-10.