Roles on the floor · Quiz

A supervisor wants a call log and the menu is missing. First check? The codec The Reporting role and a reporting permission TCPA mode The Equinix port

Can a supervisor be placed in a skill group? No Yes. The skill topic includes the supervisor role Only in UK domains Only for autodial

Editing call variables requires The agent headset User Can Edit Call Variables on the administrator role A Studio Build key only SAML for every user

Agents configure IVR scripts. True or false? True False. That is administrator work True on Sundays True in preview mode

Reporting data the agent sees on a screen pop is the same as a standard report. True or false? True, always False. Reports are a separate application and role True if the ANI matches False because reports are illegal

Sources and go deeper

Skill groups. vendor. last checked 2026-10.
Generating standard reports. community. last checked 2026-10.