User profiles before user accounts · Quiz

What is created first, the person or the profile? The person The user profile The SIP trunk The call log

Does an administrator login receive queue calls? Yes, always No. Queue membership is a skill assignment on an agent or supervisor Yes in predictive mode Yes if ANI matches

A missing report permission looks like A carrier outage A feature that was never granted A bad G.711 ptime A final disposition

One profile can be reused for many accounts. True or false? False True. That is why the profile exists before the accounts Only for TCPA Only for one day

Where do you look when an admin cannot edit call variables? The ITSP The administrator role permission The headset mute The Equinix SLA

Sources and go deeper

Planning your implementation. vendor. last checked 2026-10.
Skill groups. vendor. last checked 2026-10.