VCC administration · practice · 12 min full read
The inbound and autodial roadmaps tell you to define and record prompts before you build the IVR. A Play or Menu module can only speak what the prompt library already holds, or what a text-to-speech entry supplies in that module.
Skill groups have their own audio: voicemail greetings and other skill audio. A campaign prompt and a skill greeting are different objects. Replacing one does not replace the other.