Glossary. Predictive: Algorithmic pacing. Product guidance talks about teams larger than about ten agents. Dialer product page
Sister technologies. Statistics and Reporting web services. Two different API names. A wallboard and a standard report are different pipes. APIs and SDKs
Config. Check one agent PC against the PDF.
Troubleshooting. The softphone falls over only on Windows 11. Disable Efficiency Mode and keep a high-performance power plan if you cannot.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.