Workstations that drop live calls · Learn it in 5 minutes

VCC administration · practice · 12 min full read

The technical requirements tell you to turn off Windows 11 Efficiency Mode on PCs that take live calls. Efficiency Mode can limit CPU and sleep inactive tabs, and the PDF says that can drop active Five9 calls. If you leave it on, use a high-performance power plan.

Apply the workstation rules
Quote the bandwidth table, not a guess

Headsets should be USB with noise canceling. Analog headsets are not supported. Wireless is discouraged when more than 10 agents are active, because of delay and quality. Wired LAN is recommended. Wi-Fi is allowed only if each user still meets the bandwidth numbers. Satellite and cellular, including 5G, are not supported.

Sources and go deeper

Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
confirm. Headset model numbers are not listed in the section this lab read. The PDF points at a separate recommended-headsets note. last checked 2026-10.