Workstations that drop live calls · Quiz

Windows 11 Efficiency Mode on a live agent PC? Required Turn it off. It can drop calls Only for supervisors Only in UK domains

Analog headsets are Preferred Not supported Required for TCPA Required for IVR

Wireless headsets above about 10 active agents? Recommended Not recommended, because of delay and quality Required Illegal

Satellite or 5G as the agent path? Supported Not supported Supported for inbound only Supported if G.711 is on

Listed bandwidth for Agent Desktop Plus and Plus adapters? 12 kbps 128 kbps minimum and recommended 1 Mbps required by law 320 kbps for every adapter

Sources and go deeper

Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
confirm. Headset model numbers are not listed in the section this lab read. The PDF points at a separate recommended-headsets note. last checked 2026-10.