Glossary. IVR module: A named block in the IVR Administrator's Guide, such as Menu, Play, If/Else, or Skill Transfer. IVR modules
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Sketch greet, skill, and voicemail.
Troubleshooting. The designer placed Play after Skill Transfer and expected it to run for the connected caller. Put surveys in a path that is actually reached, such as a callback or a separate process you have verified.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.