Queue treatment is a choice, not a hope · Worked example

Draw overflow

Pick one branded exit for a 10-minute queue.

1. Choose voicemail or third party
2. Name the module
3. Say what busy would sound like instead

The exit is a module, not a stopped campaign.

• Hold vs voicemail? Different.
• Third party module? Third Party Transfer.
• Voicemail module? Voicemail Transfer.
• Stopped campaign as overflow? No. Callers hear busy.