Queue treatment is a choice, not a hope · Visual
The queue is full
Wait
Hold music and
announcements play.
Caller
Time
Max queue time can
expire.
IVR
Voice
Voicemail Transfer takes
a message.
IVR
Out
Third Party Transfer
forwards away.
IVR
Back
Queue callback is a
Skill Transfer option.
IVR
Hear
The path you drew is the
path they hear.
Caller
Name the exit before the queue melts.
Sources and go deeper
Inbound campaigns
.
vendor
. last checked 2026-10.
IVR modules
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.