Priority and service level · Worked example
Label the knobs
Write one sentence for priority and one for service level.
- Priority orders the offer
- Service level measures the wait
- You will not add the numbers
The sentences do not reuse the same verb.
- Where is service level? On the skill group.
- Where is IVR priority? Skill Transfer's priority tab.
- Are they the same knob? No.
- Who says inbound can be prioritized? The inbound campaign topic.
Sources and go deeper
- Inbound campaigns. vendor. last checked 2026-10.
- Skill Transfer functions. community. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- confirm. The exact numeric interaction between skill service level and Skill Transfer priority is not stated in the pages this lab quoted. last checked 2026-10.