Priority and service level · Visual Two queues, one idle agent Wait A caller has waited 30 seconds at low priority. Queue A Wait A caller has waited 5 seconds at high Queue B Offer Priority is the ordering input you configured. VCC SL Service level scores the wait afterward. VCC Report A missed service level does not by itself Queue A Check Read both screens before you change either. VCC
Do not add them together.
Sources and go deeper Inbound campaigns . vendor . last checked 2026-10.Skill Transfer functions . community . last checked 2026-10.Skill groups . vendor . last checked 2026-10.confirm . The exact numeric interaction between skill service level and Skill Transfer priority is not stated in the pages this lab quoted. last checked 2026-10.