Preview lets the agent read first · Worked example
When to pick it
Name two campaigns that should be preview and one that should not.
- A retention save
- A complaint callback
- A huge identical reminder
The reminder is not preview.
- Why preview? Context before the dial.
- Same as TCPA? No. TCPA removes automatic dialing.
- Overdial? Not the design.
- Still needs a list? Yes.