Preview lets the agent read first · Visual
One preview cycle
Offer
The next record is
delivered.
Dialer
Read
History is on screen
before dial.
Agent
Dial
One call goes out for
that agent.
Agent
Connect
A live answer reaches
that agent.
Dialer
Code
A disposition decides
the next try.
Agent
Next
Another record waits
until an agent is free.
Dialer
See the record, then one call.
Sources and go deeper
Dialer product page
.
vendor
. last checked 2026-10.
Outbound product page
.
vendor
. last checked 2026-10.
TCPA manual touch
.
community
. last checked 2026-10.
Telephone Consumer Protection Act of 1991
.
wikipedia
. last checked 2026-10.