Progressive keeps one call per free agent · Quiz

The outbound page's progressive rule of thumb is As many lines as possible One customer per available agent TCPA typing A stopped campaign

The dialer page's staffing hint is More than 100 agents Fewer than 10 active agents Zero agents Only supervisors

Why abandon stays low in the one-call design Lines are stacked A live answer has the agent who was reserved Calls are inbound ANI is local

The two product sentences Contradict in a way you should notice and then check in the UI Are a SIP spec Replace the admin guide Set the JRE

This lab's pacing chart for progressive is Five9 source code A teaching model of the one-call description A legal opinion A report export

Sources and go deeper

Outbound product page. vendor. last checked 2026-10.
Dialer product page. vendor. last checked 2026-10.
confirm. Five9 publishes both 'one customer per available agent' and 'adaptively control dialing pace' for progressive. This lab does not know which sentence the current build implements. last checked 2026-10.