Predictive fills idle time, and it can drop calls · Worked example
Watch a throttle
Run Predictive in the bench with 12 agents and a low live rate, then a high one.
- Note abandon
- Note pace falling when abandon is high
- Write the real window next to the chart
You wrote 30 days, not the chart's minute.
- Ten-agent line? Dialer page guidance.
- US window? 30 days.
- Test article? Mixed field note.
- Simulator window? Not Five9's 30 days.
Sources and go deeper
- Dialer product page. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- Default campaign settings. vendor. last checked 2026-10.
- Dialing modes live testing. community. last checked 2026-10. Community test notes. Wording inside the article is not uniform.
- confirm. The exact throttle curve is not specified on the default-settings page. The community test article disagrees with itself about an instant drop to 1:1. last checked 2026-10.