Blended is a staffing plan · Quiz

Blended, on the outbound product page, means A campaign type Agents moving between inbound and outbound A codec A report layout

The planning roadmap's campaign types are Blended only Inbound, outbound, autodial Preview and power WEM and QM

Sharing agents with predictive is risky because Skills are illegal The dialer is guessing availability those agents may not have ANI breaks IVR cannot play

You implement a blend with A new campaign type Skill membership and running campaigns A JRE flag A matrix CSV

Digital channels are mentioned with blend on The outbound product page RFC 4733 only The headset section only The Credly badge

Sources and go deeper

Outbound product page. vendor. last checked 2026-10.
Planning your implementation. vendor. last checked 2026-10.
Dialer product page. vendor. last checked 2026-10.
confirm. A community test note says predictive agents should not also be skilled for inbound. That is consistent with the product story and is still a field note, not a settings screenshot. last checked 2026-10.