Blended is a staffing plan · Visual
Inbound rises
Spike
The queue grows.
Inbound
Skill
The same person holds
the inbound skill.
Agent
Take
They take the inbound
call.
Agent
Miss
A predictive book loses
the agent it counted on.
Outbound
Drop
A live answer can
abandon.
Outbound
Plan
Dedicated pods avoid
that surprise.
Agent
Use the page that defines the word.
Sources and go deeper
Outbound product page
.
vendor
. last checked 2026-10.
Planning your implementation
.
vendor
. last checked 2026-10.
Dialer product page
.
vendor
. last checked 2026-10.
confirm
. A community test note says predictive agents should not also be skilled for inbound. That is consistent with the product story and is still a field note, not a settings screenshot. last checked 2026-10.