Digital and voice share the person · Worked example
Count digital
Add chat to the steal rule you wrote earlier.
- Who takes chat
- Whether they are also predictive
- What you check if text does not load
Antivirus is on the list.
- Blend includes digital? The outbound page says so.
- Plus promise? One screen.
- Text blocked? Antivirus is a documented suspect.
- Chat and predictive? The agent is busy.