Digital and voice share the person · Visual
A chat arrives mid-dial
Arrive
A digital item is
offered.
Chat
Show
Plus is supposed to show
it with the voice
Desktop
Block
An antivirus product can
stop the text.
Desktop
Busy
The person is not a free
voice resource.
Agent
Wait
Predictive should not
count them.
Dialer
Skill
Digital and voice skills
are an explicit choice.
Admin
Digital still consumes the agent.
Sources and go deeper
Outbound product page
.
vendor
. last checked 2026-10.
Agent Desktop
.
vendor
. last checked 2026-10.
Technical requirements PDF
.
vendor
. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.