A skill is a queue with people in it · Quiz

Who can be in a skill group? Reporting-only users Agent or supervisor users SIP trunks Profiles by themselves

The topic names those roles.

A skill with no members Answers faster Cannot deliver a call Sets ANI Exports CSV

There is nobody to offer.

Service level lives On the skill On the codec On the JRE On the badge

The topic includes service levels.

One user, several skills? Forbidden Allowed Only in UK domains Only for IVA

Users can be in multiple groups.

Voicemail on a skill is Undocumented In the skill topic A list mode A dialer mode

Messages and greetings are part of the topic.

Sources and go deeper

Skill groups. vendor. last checked 2026-10.

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