Default is a queue, not a compliment · Visual
A cloned user
Clone
A new user copies a
login and no skills.
Admin
Default
They sit in Default.
VCC
Empty
A module with no skill
selected finds them.
Script
Reach
The caller gets whoever
has no skill.
Caller
See
The softphone label is
Default.
Admin
Fix
Select a real skill.
Give the user a real
Admin
No selection does not mean no route.
Sources and go deeper
Skill Transfer functions
.
community
. last checked 2026-10.
Skill groups
.
vendor
. last checked 2026-10.