Skills routing · practice · 12 min full read
The skill topic covers routing voicemail to the group, greetings, messages, and audio files. That mailbox is not the campaign Play prompt and not an agent's personal phone mailbox unless you have built it that way.
Queue callback, on Skill Transfer, is yet another path, with its own disposition advice: the article says the default disposition is Abandon and tells you to create callback-specific codes.