Agent Desktop Plus · foundation · 12 min full read
Agent Desktop Plus is described as a single screen so the agent can stay with the customer. The Engage page adds real-time transcription, AI Agent Assist, and case context on that screen. The same underlying technology is what the desktop page says you get from Plus or from a pre-built CRM adapter.
A design that needs five browser tabs is the problem Plus is published to remove. If your floor still alt-tabs, you have not deployed the product you named.