WEM lives in the same desktop · Visual
Break starts
Plan
The schedule says break.
WEM
Show
Plus shows the schedule.
Desktop
Leave
They go Not Ready or the
schedule pulls them.
Agent
Count
They are not a free
agent.
Dialer
Eval
An evaluation can be
reviewed in the same
Supervisor
CRM
A connector can show the
same actions in the CRM.
Admin
The person can see the plan.
Sources and go deeper
Agent Desktop
.
vendor
. last checked 2026-10.
Workforce engagement management
.
vendor
. last checked 2026-10.