Workforce management is the roster · Worked example
Staff from the schedule
Given 30 scheduled and 6 on break, set the agent count in the simulator.
- Subtract 6
- Run progressive
- Note occupancy
You did not type 30.
- Does WFM pick preview vs power? No. It staffs.
- Break? Not available.
- Adherence? Plan versus actual.
- Service level needs? The people.