Quality management listens on purpose · Worked example

Score one behavior

Write a single evaluation line a stranger could apply to a recording.

1. Name the behavior
2. Name the evidence
3. Say it is not a vibe

The line points at something audible.

• Where do agents read evaluations? Plus, per the desktop page.
• Hold recorded? Yes, per the EULA.
• Who handles consent? The customer, per the EULA.
• Wrong form? Teaches the wrong work.