Contain, or hand back with context · Worked example

Draw both endings

Contained, and returned to Billing with a reason variable.

1. Name the variable
2. Name the skill
3. Say what Default would mean

Both endings are real modules.

• No failure branch? The caller is stranded.
• No skill selected? Default.
• History? Enable a reporting call variable. New calls only.
• Engage handoff? With context.