Salesforce modules inside the IVR · Worked example

Two projects

Label a before-agent lookup and an after-connect screen.

Salesforce module
Plus adapter
A variable that connects the story

You used both names.

IVR Salesforce module? A script block.
Einstein module? Named in the chapter.
ZIP example? Query, not the Salesforce module.
After connect? The adapter.

Sources and go deeper

IVR modules. vendor. last checked 2026-10.
XML web service IVR example. vendor. last checked 2026-10.
Agent Desktop. vendor. last checked 2026-10.
Interactive voice response. wikipedia. last checked 2026-10.