Glossary. Skill group: Agents or supervisors who can take a campaign's work. A user and a campaign can have more than one. Skill groups
Sister technologies. Zoom Phone and Microsoft Teams. Named prebuilt connections. A local UC client is also about 320 kbps. APIs and SDKs
Config. Write one firewall line for TLS and one for Studio, and refuse to merge them.
Troubleshooting. The floor is 1.2. Restore a supported TLS version.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.