Reporting is a role · Worked example
Grant the role
Write the role and one category for a queue question and a DNC question.
- Reporting role
- ACD Queue
- Do Not Call
You did not grant 'admin so they can see reports'.
- Role? Reporting, plus a permission.
- IVR category? Yes.
- Admin without the role? No standard reports.
- Digital versus Legacy Digital? Both named.