Layouts, and the matrix that will not export · Worked example

Pick a layout

For three questions, name the layout and whether a CSV is honest.

1. Every abandoned call
2. Average handle time by skill
3. Skill crossed with disposition

The third answer does not say 'just export the matrix'.

• Three layouts? Tabular, Summary, Matrix.
• Matrix to CSV? Not directly.
• Row-level? Tabular.
• Totals? Summary.