Glossary. Predictive: Algorithmic pacing. Product guidance talks about teams larger than about ten agents. Dialer product page
Sister technologies. ServiceNow Plus adapter. Service Operations and Configurable workspaces. Release names in the PDF this lab read: Australia, Zurich, Yokohama. ServiceNow Plus adapter
Config. Turn a greeting, a menu, an hours check, and a queue into module names.
Troubleshooting. The file was copied and never rebuilt. Assign a real script.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.