Dialing modes do not survive the move by osmosis · Worked example

Re-choose a mode

Pick a Five9 mode for a ten-agent team and write which page you are quoting.

1. Mode
2. Page
3. What you will not copy

You left the Cisco ratio out.

• Mode names? Preview, progressive, power, predictive, manual touch.
• Simulator? A teaching model.
• Copy the Cisco ratio into abandon %? No.
• Numeric default? Not stated here.