Recording is the customer's duty too · Learn it in 5 minutes

Safety and compliance · practice · 12 min full read

The EULA treats recordings as customer data. It says calls can be recorded while the caller is on hold and after a transfer. It puts notice and consent on the customer, who has to follow the laws that apply to their calls.

• Play the notice counsel wrote
• Assume hold and transfer can be recorded

This lab will not invent a script that 'covers every state.' Play the notice your counsel wrote. Put it in the IVR before the surprise, and do not assume hold music erases the recorder.