CRM, UC, and the desktop are three contracts · Worked example

Split a desk ticket

Write the three contracts and which one is failing.

Adapter
UC
Assist

Voice is marked up so you do not reboot the trunk.

Epic listed? Yes.
Local Teams? About 320 kbps.
Blank card, live voice? Adapter incident.
SDK? Unlisted CRMs.

Sources and go deeper

Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
APIs and SDKs. vendor. last checked 2026-10.
Agent Desktop. vendor. last checked 2026-10.