Glossary. Retention: Separate clocks for audio, E911 recordings, agent data, campaign state, domains, and DIDs. Data retention
Sister technologies. Certified Caller. STIR/SHAKEN attestation for FCC and CRTC. Separate from profile ANI. Certified Caller
Config. Three sentences: what the lab is, what the citation is, where an outage goes.
Troubleshooting. The vendor page was skipped. Cite the source.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.