One person, several skills. One campaign, several groups · Worked example
Draw the pool
Name two groups and one person who is in both.
- Billing
- Sales
- The shared person
- The unread tie-break
The drawing matches the chapter, and the gap is labeled.
- Several skills per user? Yes.
- Several groups per campaign? Yes.
- Tie-break quoted? No.
- Pool allowed? Yes.
Sources and go deeper
- Skill groups. vendor. last checked 2026-10.
- confirm. Which skill wins when one agent is eligible for two ringing queues was not on the skill groups chapter this lab read. last checked 2026-10.