Glossary. ACD: Wikipedia's name for a device that answers and distributes incoming calls to a group of agents. Not a Five9 field by itself. Automatic call distributor
Sister technologies. ServiceNow Plus adapter. Service Operations and Configurable workspaces. Release names in the PDF this lab read: Australia, Zurich, Yokohama. ServiceNow Plus adapter
Config. Write the tab name under inbound and under outbound.
Troubleshooting. The group was saved on Skills. Use the tab the chapter names.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.