Outbound uses Skills. Inbound and autodial use Outbound Skills · Quiz

Inbound skill assignment lives on a tab named Inbound Skills Outbound Skills ANI Pause

That is the published name.

Outbound campaigns use Outbound Skills The Skills tab No skills Only Default

The chapter says the Skills tab.

Autodial is grouped with Outbound's Skills tab Inbound, on Outbound Skills No queue A badge

The chapter names inbound and autodial together.

Ready agents on the wrong tab Still receive the call the page describes Are not the assignment the page describes Change the codec Export a matrix

The campaign is pointing at the other list.

The awkward name is A rumor Printed on the skill groups chapter An exam code A JRE flag

It is in the chapter.

Sources and go deeper

Skill groups. vendor. last checked 2026-10.

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