You can add, change, remove, and message the group · Learn it in 5 minutes

Skills routing and ACD · practice · 12 min full read

The chapter says you can add, modify, and remove skill groups. It also says you can send a message to all the agents in a skill group.

• Use the four verbs the chapter names
• Do not invent the dialogs

Those four verbs are the administration the page states. The click-path inside each verb is a child topic. This check read the chapter, not a screenshot of every dialog.