Glossary. Domain: The VCC tenant. Skills, users, lists, and campaigns stay inside it. Planning your implementation
Sister technologies. Verint. Named on the WEM page as a partnership. Not a synonym for native WEM. Workforce engagement management
Config. Use a real or sample queue and stop at the gaps.
Troubleshooting. That sentence was not on the page this chapter read. Delete the level until its page is read.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.