A routing review you can finish · Worked example

Finish one note

Use a real or sample queue and stop at the gaps.

1. Name the group
2. Name the tab
3. List the confirms

Nothing unread was filled in.

• What must the note name? Roles, membership, tab, topic titles.
• Wikipedia inputs? Not Five9 fields by themselves.
• Unread tie-break? Leave it blank.
• Inbound tab? Outbound Skills.