Glossary. Skill group: Agents or supervisors who can take a campaign's work. A user and a campaign can have more than one. Skill groups
Sister technologies. RedSky. Emergency-location partner on the E911 data sheet. Not the ITSP. E911 data sheet
Config. Say what WFM is for, without naming a dialing mode.
Troubleshooting. The pages describe staffing. Rename the plan.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.